FAQ

Q: When Will My Order Ship?

A: Orders are usually processed and shipped within 3 working days of purchase.

Q: How Long Does Shipping Take?

A:Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is about 10 to 18 working days. Your tracking number will be updated 3-7 days after your order has been shipped.The average shipping time is about 5 to 7 days by express shipping.

How Do I Cancel An Order?

A: We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Q: What Is Your Return Policy?

A:We offer a 14-day return policy. If you are not completely satisfied with your purchase, or if you receive a damaged, defective, or incorrect item, please contact our customer support team within 14 days of receiving your order.

All returns are subject to the eligibility requirements and conditions outlined in our Return & Refund Policy.

Please contact our customer support team before sending any items back. We will guide you through the return process and provide further instructions.

For complete details about returns, refunds, and eligibility, please refer to our Return & Refund Policy.

Q: What Methods Of Payment Do You Accept?

A: We accept Paypal,Visa, Master, American Express cards & ApplePay.

Q: I simply don't like the product I receive. Can I return?

A: We want you to feel confident when shopping with Valensia Seven. If your dress isn’t quite what you expected, please refer to our Return & Refund Policy for information about return eligibility, conditions, and timeframes.