Q: When Will My Order Ship?
A: Orders are usually processed and shipped within 3 working days of purchase.
Q: How Long Does Shipping Take?
A:Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.The average shipping time is about 7 to 9 days by express shipping.
How Do I Cancel An Order?
A: We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
Q: What Is Your Return Policy?
A: If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you in reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Valensia Seven reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
Q: What Methods Of Payment Do You Accept?
A: We accept Paypal,Visa, Master, American Express cards & ApplePay.
Q: I simply don't like the product I receive. Can I return?
A: We are sorry to hear that you are not 100% in love with your order! As much as we'd love to accept return for them, we simply don't have the budget to process return.We will continue to search for sustainable ways for return of any reasons. Thank you for your understanding and support.